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Delivery Information

Shipping labels are typically created within 2 business day after receipt of payment with tracking and drop-off without signature. During high volume sales, shipments may take up to 7 business days to be dispatched.

Tracking information will be provided when your shipping label is created. Please allow up to 1 1/2 business days for your shipment to be prepared and the chosen carrier to take possession and scan your package.

Shipping fees vary and are calculated by real time shipping rates according to distance and the weight of your package. 

Business Days Defined

Monday-Friday excluding observed holidays.

UPS Domestic Defined

Ground Saver; 1-6 business days not counting the day it is shipped. Delivered by UPS or USPS depending on the destination. Tracking provided. Transit time is not guaranteed.

UPS Ground; 1-5 business days not counting the day it is shipped. Tracking provided. Transit time is not guaranteed.

UPS 3 Day Select: 1-3 business days not counting the day it is shipped. Tracking provided. Transit time is not guaranteed.

USPS Domestic Shipping Defined

Ground Advantage; 2-8 business days not counting the day it is shipped. Tracking provided. Transit time is not guaranteed.

Priority Mail; 1-3 business days not counting the day it is shipped. Tracking provided. Transit time is not guaranteed.

USPS International Shipping Defined

First-Class Package International Service; 7-30 business days not counting the day it is shipped.  Available for packages less than 4 pounds only. Tracking is provided. Transit time is not guaranteed

Priority Mail International Service; 6-10 business days not counting the day it is shipped. Tracking is provided. Transit time is not guaranteed.

VAT (value added tax), custom duty, and shipping tax fees vary depending on country of delivery; fees​ are calculated and collected by the destination countries postal or customs authorities prior to delivery. Hay Pillow Inc. does not have the ability or authority to calculate and collect these fees at the time of purchase.
Two horses eating from Hay Pillows outside in the rain.

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