The Hay Pillow® Policies & Terms of Use
Please review these Policies & Terms of Use prior to making any purchasing decisions, as all purchases will be subject thereto.
Return Policy
Items must be returned within 30 days. Refunds cannot be given for:
Hay Pillow Inc. does not pay for or refund shipping costs. Refunds cannot be given on lost packages or damaged items from shipping.
Ship unused items (including your name and phone number) for return to:
Hay Pillow Inc.
1444 Main St. #2977
Ramona, Ca. 92065
Please allow 5-7 days from the time we receive your return to process and refund. Refunds will be credited via the original payment source.
Include a copy of your receipt and reason for return.
- Items that have been used or altered
- Washed
- Soiled in any way
- Possesses animal hair
- Have remnants of hay or chopped forage
Hay Pillow Inc. does not pay for or refund shipping costs. Refunds cannot be given on lost packages or damaged items from shipping.
Ship unused items (including your name and phone number) for return to:
Hay Pillow Inc.
1444 Main St. #2977
Ramona, Ca. 92065
Please allow 5-7 days from the time we receive your return to process and refund. Refunds will be credited via the original payment source.
Include a copy of your receipt and reason for return.
Liability / Dispute Resolution
Any dispute, controversy or claim arising out of or relating to the Goods offered for sale on this website shall be finally settled under the rules of the American Arbitration Association in accordance with the rules and regulations thereof. The place of arbitration shall be in the county of San Diego, State of California, USA.
The language of the arbitration shall be English.
The language of the arbitration shall be English.
Warranty
Warranty against defects or workmanship prior to use. Please inspect all items thoroughly prior to use when you receive your package and notify us immediately.
There is no warranty for damage caused by animals, consumers or equipment, or any use inconsistent with the terms herein.
There is no warranty for damage caused by animals, consumers or equipment, or any use inconsistent with the terms herein.
Exchange Policy
Exchanges are not an option. Simply place an order for the items you want and return your unused items w/in 30 days.
Shipping
Packages are generally dispatched within 2 business days after receipt of payment and are shipped with tracking and drop-off without signature. If you prefer delivery with required signature or insurance please contact us at the time of purchase; additional costs will apply. Your shipment is NOT insured.
You will be provided with a tracking number via email when your shipping label is created.
International shipments: First Class International may or may not include tracking once it leaves the United States dependent on the destination country.
Shipping fees vary according to total weight of the shipment.
Visit our delivery page for further details.
You will be provided with a tracking number via email when your shipping label is created.
International shipments: First Class International may or may not include tracking once it leaves the United States dependent on the destination country.
Shipping fees vary according to total weight of the shipment.
Visit our delivery page for further details.
Payment: Accepted Payment Methods
We accept the following methods of payment for orders: Credit/Debit card.
If Your Card Is Issued by a Non-U.S. Bank:
Credit and debit cards issued by banks outside of the U.S. are a valid form of payment on TheHayPillow.com These cards are subject to the same security checks as cards issued by banks in the U.S.
The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.
If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.
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When You Will Be Charged:
Payment by credit, ATM, debit or check card:
The payment amount is authorized and held by your financial institution at the time you place your order.
Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
Pending Charges and Authorization Holds:
If you used a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from TheHayPillow.com appears on your method of payment, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through.
This pending charge is an initial hold that temporarily lowers your available balance. If the order or payment does not process/complete, the hold will automatically expire in accordance to the time frame set by your financial institution and no action is required on your part.
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Credit Card Authorization Holds:
• An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released within 3 to 5 business days.
• For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders.
• For additional questions, please contact your financial institution or card provider.
Privacy Policy
Hay Pillow Inc. is committed to protecting the privacy of its users. Please see our privacy policy.
Terms and Conditions of Use
Use of this Website and Products signifies users acknowledgement and acceptance
of these Policies & Terms and Conditions set forth herein.
of these Policies & Terms and Conditions set forth herein.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern' Hay Pillow Incs.' relationship with you in relation to this website. The term 'Hay Pillow Inc.' or 'us' or 'we' refers to the owner of the website whose registered office is in Ramona, Ca. 92065. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- User/Purchaser acknowledges review and acceptance of the Advisories concerning the use of any Product purchases hereunder.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without COMPANY's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
- We reserve the right to cancel an order in the event of a pricing error.
