Refund Policy

Items must be in new condition and returned within 30 days. Refunds cannot be given for:

• Items that have been used or altered 
• Washed
• Soiled 
• Possess animal hair
• Have remnants of hay or chopped forage

We inspect all returns thoroughly.

You may request a return label and pricing by contacting us at info@thehaypillow.com. Although we don’t offer free return labels, we can provide a USPS return label that will be deducted from your refund for our discounted rates. Unfortunately, we can’t buy return labels via UPS. Or, you can ship it with a carrier and pricing of your choice.

Original shipping costs are non-refundable. Refunds cannot be given on lost packages or damaged items from shipping. 

Ship unused items in new condition for return to:
Hay Pillow® Brands LLC.
1444 Main St. #2977
Ramona, Ca. 92065

Please allow 5-7 days from the time we receive your return to process and refund. Refunds will be credited via the original payment source.

Include a copy of your receipt, phone # and reason for return.