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Additional Policies

Please review these additional Policies prior to making any purchasing decisions, as all purchases will be subject thereto.


Liability / Dispute Resolution

Any dispute, controversy or claim arising out of or relating to the Goods offered for sale on this website shall be finally settled under the rules of the American Arbitration Association in accordance with the rules and regulations thereof. The place of arbitration shall be in the county of San Diego, State of California, USA.

​The language of the arbitration shall be English.


Warranty against defects or workmanship prior to use. Please inspect all items thoroughly  prior to use when you receive your package and notify us immediately.
​There is no warranty for damage caused by animals, consumers or equipment, or any use inconsistent with the terms herein.

Payment: Accepted Payment Methods

We accept the following methods of payment for orders: Credit/Debit card. 

If Your Card Is Issued by a Non-U.S. Bank:

Credit and debit cards issued by banks outside of the U.S. are a valid form of payment on These cards are subject to the same security checks as cards issued by banks in the U.S.

The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.

If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.


When You Will Be Charged:
Payment by credit, ATM, debit or check card:
The payment amount is authorized and held by your financial institution at the time you place your order.

Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Pending Charges and Authorization Holds:
If you used a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from appears on your method of payment, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through.

This pending charge is an initial hold that temporarily lowers your available balance.  If the order or payment does not process/complete, the hold will automatically expire in accordance to the time frame set by your financial institution and no action is required on your part.


Credit Card Authorization Holds:
• An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released within 3 to 5 business days.

• For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders.

• For additional questions, please contact your financial institution or card provider.

Privacy Policy

Hay Pillow Inc. is committed to protecting the privacy of its users. Please see our privacy policy.

​Terms and Conditions of Use

Please see our Terms of Use.